At Medova, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in line with the Privacy Act 1988 (Cth), My Health Records Act 2012 (Cth), and all relevant state health records laws.

Information We Collect

• Contact details: name, address, phone, email

• Health information: medical history, prescriptions, test results, consultation notes

• Payment details: Medicare, insurance, or payment information

• Technical information: IP address, device type, usage of our telehealth platform

How We Collect It

• During telehealth consultations and online bookings

• Through website forms and communications

• Automatically via cookies when you use our website

• From referrals (with consent) from other healthcare providers

How We Use It

• To provide healthcare services and telehealth consultations

• To process payments and claims

• To comply with laws and regulations

• To improve our website and telehealth platform

Who We Share It With

We do not sell or rent your data. We may share information only when:

• With other healthcare providers involved in your care (with consent)

• With service providers (IT, payment processors) under strict confidentiality

• When required by law or regulation

Data Security

• Encrypted transmissions (SSL)

• Secure servers and firewalls

• Access limited to authorised staff only

• Regular audits and monitoring

Your Rights

You can:

• Request access to your information

• Ask us to correct errors

• Withdraw consent at any time

• Lodge complaints with us or the OAIC

Contact Us
If you have privacy concerns, contact our Privacy Officer:
📧 support@medova.com.au
📞 +61 411 225 991